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Cookie Policy

ScopeOwnerGovernance qualification
Trustmoore Group (TMG)DPOLevel I
Effective DateVersionDate latest reviewMain changes
06.10.20232

I. WHAT ARE COOKIES?

1. “Cookie” is a file containing an identifier (a sequence of letters and digits) sent by a web server to a web browser and stored by the browser. The identifier is sent back to the server whenever the browser loads a page from the server. “Cookies” may be “permanent” cookies or “session” cookies:

– A web browser will store the permanent cookies and will remain valid until the defined expiration date unless they are not deleted by the user before the expiration date; on the other hand,

– The session cookie will expire at the end of the user’s session when the web browser is closed.

You will be prompted to accept or refuse cookies whenever you visit the TMG Websites. The purpose is to enable the site to remember your preferences (such as user name, language, etc.) for a certain period. That way, you don’t have to re-enter them when browsing the site during the same visit. Cookies can also be used to establish anonymized statistics about the browsing experience on our sites.

2. Cookies usually do not contain information that personally identifies the user, but the personal information that TMG stores for you may be connected to the information stored inside and received by the cookies.

II. HOW DO WE USE COOKIES?

3. TMG Websites mostly use “first-party cookies.” TMG sets and controls these cookies, not any external organization. However, you must accept cookies from external organizations to view some content on our pages.

4. The Types of first party cookies we use are:
– Strictly necessary cookies;
– Performance cookies;
– Targeting cookies;
– Functionality cookies;
– Unclassified cookies necessary for the website operation;

4.1. Strictly necessary cookies are necessary for the functionality of the TMG website and must be present for the website to provide its basic functions.

4.2. TMG uses performance cookies for collecting data on how you behave on our website. These cookies will count page visits, your time on our website, and bounce rates and loading speeds to improve performance.

4.3.TMG uses targeting cookies to collect information about your preferences on our website, and we use it to build your interests’ profile to show you personalized and better content.

4.4. TMG uses functionality cookies to enhance the performance of our website. Without them, certain functions of the website may not be available. However, they are not vital for the website to run, but they allow us to remember important information and user preferences.

4.5. TMG also uses a limited number of unclassified cookies.

For more information, please refer to the table below.

5. Third party cookies
Some of the pages on the TMG website display content from external providers, e.g. Google Analytics, HubSpot, Vimeo. To view this third-party content, you first have to accept their specific terms and conditions. This includes their cookie policies, which TMG has no control over.But if you do not view this content, no third-party cookies are installed on your device.

These third-party services are outside of the control of TMG. Providers may, at any time, change their terms of service, purpose and use of cookies, etc.

For more information, please refer to the table below.

6. How can you manage cookies?

6.1. Removing cookies from your device

You can delete all cookies already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited.

You can also manage your cookie preferences from here: https://www.trustmoore.com/manage-cookies/.

Be aware that you may also lose some saved information (e.g., saved login details and site preferences).

6.2. Managing site specific cookies

Check your preferred browser’s privacy and cookie settings for more detailed control over site specific cookies.

6.3. Blocking cookies

You can set most modern browsers to prevent cookies from being placed on your device, but you may have to manually adjust some preferences whenever you visit a site/page. Some services and functionalities may not work correctly (e.g., profile logging in).

This Cookie Policy is integral to the TMG Website Privacy Statement: https://www.trustmoore.com/website-privacy-statement/.

STRICTLY NECESSARY COOKIES

Cookie typeDomainCookie typeExpirationDescription
_hjAbsoluteSession
InProgress		.trustmoore.comFirst-party30 minutesThe cookie is set so Hotjar can track the beginning of the user’s journey for a total session count. It does not contain any identifiable information.
__cf_bm.hubspot.comThird-party30 minutesThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
_hjFirstSee.trustmoore.comFirst-party30 minutesThe cookie is set so Hotjar can track the beginning of the user’s journey for a total session count. It does not contain any identifiable information.
__cf_bm.vimeo.comThird-party30 minutesThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

PERFORMANCE COOKIES

Cookie keyDomainCookie typeExpirationDescription
__hstc.trustmoore.comFirst-party6 monthsThis cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
_ga_535DB364FM.trustmoore.comFirst-party1 year 1 monthThis cookie is used by Google Analytics to persist session state.
_ga.trustmoore.comFirst-party1 year 1 monthThis cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
__hssc.trustmoore.comFirst-party30 minutesThis cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
__hssrc.trustmoore.comFirst-partySessionThis cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.

TARGETING COOKIES

Cookie keyDomainCookie typeExpirationDescription
IDE.doubleclick.net

Third-party1 yearThis cookie is set by Doubleclick and carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
_gcl_au.trustmoore.comFirst-party3 months


Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
test_cookie.doubleclick.netThird-party15 minutesThis cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor’s browser supports cookies.

FUNCTIONALITY COOKIES

Cookie keyDomainCookie typeExpirationDescription
hubspotutk.trustmoore.comFirst-party6 monthsThis cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary.
vuid.vimeo.com

Third-party

1 year 1 month

These cookies are used by the Vimeo video player on websites.

UNCLASSIFIED COOKIES

Cookie keyDomainCookie typeExpirationDescription
_hjSession_2255217.trustmoore.comFirst-party30 minutes
_hjIncludedInSession
Sample_2255217		.trustmoore.comFirst-party30 minutes
cookielawinfo-
checkbox-necessary		.trustmoore.comFirst-party1 year
cookielawinfo-checkbox-
non-necessary		.trustmoore.comFirst-party1 year
_cfuvid.hubspot.comThird-partySession
_hjSessionUser_2255217.trustmoore.comFirst-party1 year